Customer Associate- Entry Level

Job Title: Customer Associate – AT&T Services

About the Role:
We are a specialized sales and business consulting firm seeking a motivated Customer Associate to support and promote AT&T’s full portfolio of products, including wireless services, internet plans, and connected devices. In this role, you will help customers understand available service options, recommend solutions based on their needs, and ensure a smooth activation process from start to finish.

Key Responsibilities:

• Represent the AT&T brand by promoting wireless plans, devices, tablets, and internet services through structured outreach.
• Assess customer needs, usage habits, and service priorities to recommend personalized product bundles.
• Manage activation workflows, ensuring accurate documentation, eligibility checks, and seamless service setup.
• Maintain detailed records of customer interactions, service milestones, and sales activity for reporting and performance tracking.
• Troubleshoot basic device or service questions, escalating more complex issues to internal support teams.
• Stay up to date on AT&T product updates, device launches, and service enhancements to provide accurate customer guidance.

Qualifications:

• High school diploma or GED required; coursework in business, marketing, or communications is a plus.
• Previous experience in retail, sales, customer service, telecom, electronics, or subscription-based products is preferred.
• Strong communication skills with the ability to clearly explain product features and service options.
• Comfortable learning and using CRM systems and other digital tools.

Preferred Skills:

• Enjoys problem-solving and helping customers find the right service solutions.
• Works well in a team environment and keeps follow-ups organized and timely.
• Able to stay positive, professional, and adaptable during busy sales cycles.
• Self-motivated and proactive, with the ability to contribute without constant supervision.

Pay: $44,707.38 - $53,841.15 per year

Benefits:

• Flexible schedule
• Professional development assistance

Work Location: In person