Customer Calling Agents/ CSR- Evening Shift (Fresh Graduates + Students)

1AZ0 Marketing Pvt Ltd.

Full Job Description
* Candidates must have strong communication and leadership skills.
* Proficiency in English.

The Call Center Representative will be responsible for providing excellent customer service by answering calls, resolving customer inquiries, and providing information about products and services. This is a full-time on-site role as a Call Center Representative located in Karāchi. The position requires computer literacy and excellent interpersonal skills to help maintain customer satisfaction.

Qualifications

• Sales and Customer Support skills
• Interpersonal Skills and Customer Satisfaction skills
• Ability to work in a fast-paced environment
• Experience in a call center or customer service role is a plus
• Fluency in english is a must

Skills

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Job Types: Full-time, Part-time

Job Types: Full-time, Contract

Pay: Rs35,000.00 - Rs40,000.00 per month

Work Location: In person