Customer Care and Office Support Specialist

Are you ready to join a respected, family-owned company where your organizational skills and customer service will truly make a difference? Doug Anderson Plumbing & Heating is seeking a full-time Customer Care and Office Support Specialist for our Billerica, MA office.

GREAT PAY

This is your chance to become an essential part of a close-knit team, enjoy a stable work environment, and earn $20 – $28 per hour.

EXCELLENT BENEFITS

• Health
• Dental
• Aflac
• Vacation time
• Trainings
• Company outings
• Steady hours
• Supportive management
• Company-provided gear

INTRIGUED?

Keep reading to learn more!

YOUR NEW ROLE AS A CUSTOMER CARE AND OFFICE SUPPORT SPECIALIST

You will work full-time, in-office, Monday through Friday. Training hours are from 7:30 AM to 3:30 PM; once fully trained, your schedule shifts to 8:00 AM to 4:30 PM. Shifts may vary but will always be within our business hours of 7:00 AM to 4:00 PM. No nights, weekends, or remote work-just a stable, consistent daytime schedule.

As a Customer Care and Office Support Specialist, you will arrive at our office inside a warehouse facility, ready to keep operations running smoothly. You will answer incoming customer calls with professionalism, return leads and follow-ups, and check in with customers to ensure a positive experience from start to finish. Throughout the day, you will assist with scheduling, update appointments, and manage shifting priorities to keep the team coordinated. You will handle administrative tasks such as managing emails, data entry, and paperwork, all while maintaining an organized and efficient work environment. As you support management and senior office staff, you will prepare information, follow up on assignments, and provide general support.

REQUIREMENTS FOR OUR CUSTOMER CARE AND OFFICE SUPPORT SPECIALIST

• 1+ year(s) of experience in a fast-paced office environment (trades, medical/dental, dispatch, reception, or administrative support)
• Experience with scheduling or dispatching in a service-based or appointment-heavy environment
• Familiarity with office software and workflow systems such as Google Workspace, CRM platforms, or scheduling tools
• Strong communication and customer service skills, especially by phone
• Highly organized, detail-oriented, reliable, and punctual
• Accountable and able to manage multiple tasks and follow through on details
• Multitasking and problem-solving abilities, especially during shifting priorities
• Quick learner with initiative and the ability to work independently

ServiceTitan experience is a plus.

ABOUT DOUG ANDERSON PLUMBING AND HEATING

Doug Anderson Plumbing and Heating is a thriving local company built on integrity, reliability, and community. We take pride in delivering high-quality plumbing and heating services while prioritizing exceptional customer experiences. Our growth is powered by our commitment to customer satisfaction, employee well-being, and long-term relationships.

We believe in open communication, continuous improvement, and creating a work culture where everyone's contributions matter.

If you're looking for a role where your work truly matters and you want to grow with a supportive, local team, we want to meet you! Apply today using our mobile-friendly application process and take the next step toward a rewarding career!