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Customer Care Associate

Description:

We Are Looking For

A Customer Care Associate at our Sona Pharmacy + Clinic who is equally as thoughtful and gracious as they are upbeat, positive, and outgoing!

Responsibilities

The Customer Service Associate will play a personal role within our community to ensure that we consistently exceed expectations and delight our customers. This position will provide exceptional customer service and assist patients in picking up their prescriptions.

Assist patients and complete cash register transactions while exhibiting kind, respectful actions.
Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessary
Ensure the register balances after cash, check, and credit transactions
Maintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organized
Assist with bagging prescriptions to prepare for pickup, shipment, and/or delivery
Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality
Assist with online shopping orders and prepare for shipment

To thrive in this role...

You are someone who has four key emotional skills that can't be taught:

Optimism
Curiosity to Learn
Drive to Improve
Empathy

We believe that these qualities are innate, while technical skills can be taught.

Requirements:

What will you need to succeed?

Willingness to go above and beyond
Exceptional customer service skills
Cashier's experience in a community pharmacy is preferred
Attention to detail and ability to work in a fast-paced environment
Excellent communication skills
Understanding of over-the-counter products and pharmacy operations

Perks:

Not only are we committed to offering excellent company benefits, but we also have the added perk of working in a flexible, respectful, and supportive team environment.

Competitive compensation and 401k plan with company match
Get paid when you need it by making any day payday! At Sona, you can access your earned income anytime during the pay period
Company health plans, including medical, pharmacy, vision, dental, and supplemental insurance options
Company-paid life and AD&D insurance
Direct Primary Care program offering local, personalized care for you and your family
Wellness program with discounted gym memberships and an employee assistance program
Prioritized work + life balance by providing generous vacation, sick leave, and paid holidays
Paid volunteer days to support the community

We're on a mission to improve healthcare. Will you join us?

At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls.

Could you be that "someone"? Our mission can only happen when we hire the right people.

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.

Expected hours: 40 per week

Benefits: