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Customer Care Associate - Fixed Weekends Off
UnifyCX is growing and we’re looking for a Customer Care Representative to join our motivated and ambitious team in San Antonio, TX.
Pay and Perks:
Pay and Perks:
- Base Pay: - $18.00 per hour (starting wage rate)
- $18.25 per hour (upon certification)
- $18.50 per hour (6 mos. tenure)
- $19 per hour (1 year tenure)
Additional Benefits: UnifyCX offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.
Hours of Operation: This program is from 7 am to 7 pm Monday through Friday, and schedules will fall between these hours.
Hours of Operation: This program is from 7 am to 7 pm Monday through Friday, and schedules will fall between these hours.
NEO: Friday (9:00 AM–5:30 PM CST)
Training Hours (Classroom Training, Product Readiness & Knowledge Check) : Monday to Friday (9:00 AM–5:30 PM CST)
Training duration: 6 to 7 weeks
Training duration: 6 to 7 weeks
After training all agents begin their assigned production schedule.
Location: Project CoWork Building, 11103 West Ave, San Antonio 78213.
Who are you?
Location: Project CoWork Building, 11103 West Ave, San Antonio 78213.
Who are you?
- Minimum 6 months Insurance experience or 6 months customer service experience, preferably in a professional or call-center environment.
- Ability to demonstrate internet-based, multi-screen computer navigation with ease.
- Commitment to Reliability.
- Strong Customer engagement skills.
- Basic understanding of the Insurance Industry. Understanding of Jewelry / Asset type of insurance is a plus.
- Technical troubleshooting experience preferred but not required.
- Comfortable handling customer support inquiries and customer support complaints.
- Comfortable with utilizing various methods of communication (email, chat, phone).
- Strong multi-tasking skills.
What Will You Do?
- Process incoming and outgoing focused phone calls to collect information, investigate issues, or diagnose and troubleshoot problems.
- Research and resolve issues, within the scope of responsibility.
- Obtain, enter, and verify customer information in designated systems.
- Document customer notes with clear, concise explanations in a timely, and accurate manner, navigating systems while on the phone and documenting as much of the conversation in real-time as possible.
- Maintain established quality, calls/interactions per hour, and response time metrics, while supporting overall goals and objectives.
- Maintain excellent product knowledge, stay informed with training updates and email updates.
- Follow proper escalation pathways determined by each program and situations.
- Optimize each contact with a customer by outlining opportunities and benefits of pursuing relationship with assigned client.
- Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations.
- Maintain strict confidentiality of information provided by customer or data accessed within assigned systems.
- Establish and maintain a professional relationship with internal/external customers, team members and department contacts.
Who We Are:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
UnifyCX is a certified woman-owned business and an EOE employer who welcomes diversity.
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