Customer Care Consultants

Kickstart Your Career with a Business That Moves People Forward

Join a high-performing, values-driven team helping customers get back on the road after an accident. If you thrive in fast-paced environments and take pride in delivering a great customer experience, we want to hear from you.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

Care & Passion - treat others the way we want to be treated

Courage - be empowered and make informed decisions

Can Do - find solutions and drive continuous improvement

Trust - do the right thing in all relationships

With a strong team culture and a focus on fun, collaboration, and growth, we're looking for dynamic, customer-focused individuals to join our expanding team.

Your Day-to-Day Responsibilities

• Lodge new claims via phone, email, or digital channels
• Make liability assessments and sound decisions
• Meet individual and team KPIs
• Handle customer objections and resolve escalations
• Ensure customers are supported throughout the process
• Maintain timely and accurate documentation
• Work cross-functionally to support successful outcomes

What You'll Bring

• Proven customer service experience
• Strong phone presence and clear communication skills
• Ability to manage client issues (insurance, repair delays, policy matters, etc.)
• Confident in decision-making, problem solving, and documentation
• Experience in claims, credit hire, or insurance (preferred) What We Offer

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You'll also enjoy a range of benefits, including:

• Flexible working environment
• Career development - many of our team members have progressed into senior roles across the business
• 12 weeks paid parental leave
• Access to the Employee Assistance Program (EAP) - confidential support when you need it
• Make a Difference Leave - one paid day per year to support a community cause
• Learning and development days to support your growth
• Team-building events and activities to strengthen connection and culture
• Exclusive discounts and offers through our business and HR partners
• "Make a Difference Leave" - a day spent on local community projects

Ready to Apply?

Click Quick Apply and submit:

A cover letter explaining why you're interested in this role

Your resume outlining relevant experience

We value diversity and welcome applicants from all backgrounds.

Shortlisted candidates may be asked to complete a police check.

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