Customer Care cum Admin Executive

Key Responsibilities

• Handle customer queries via call, email, chat, and WhatsApp in a timely and professional manner
• Resolve issues related to orders, deliveries, returns, refunds, and product concerns
• Coordinate with warehouse, logistics, and internal teams to ensure quick issue resolution
• Track shipments, return pickups, refund status, and pending cases
• Maintain proper records of customer interactions and update status regularly
• Escalate unresolved or serious issues to the concerned team
• Maintain inward/outward courier records and basic documentation
• Coordinate with vendors and service providers when required
• Support in data entry, reporting, and maintaining operational records
• Ensure all tasks are closed within defined timelines

Required Skills & Qualifications

• Graduate (any stream)
• 3 years of experience in customer service or coordination role
• Good verbal and written communication skills
• Basic knowledge of MS Excel
• Strong follow-up and problem-solving ability
• Organized and process-oriented
• Should have excellent communication skills

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current salary?
• What is your expected salary?
• What is your notice period?
• We are paying max 25k are you fine with the same?
• How long have you handled Customers?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Advance Excel: 3 years (Preferred)

Work Location: In person