Customer Care Executive

Company: Brivon Care (UK)

Shift: Monday–Friday, UK Hours (1:30 PM – 10:30 PM IST approx.)

Job Type: Full-time

About the Role

BRIVON Care is a fast-growing UK live-in care provider. We are hiring a Carer & Client Operations Executive to support our UK carers and families.

This role is not a sales job — it is a blend of:

• Carer onboarding
• Carer recruitment
• Matching carers to clients
• Outbound calls
• Email coordination
• Customer support (call transfers, basic updates)
• UK operational admin

You will be the bridge between UK carers, customers, and our operations team.

Key Responsibilities

Carer Management & Onboarding

• Make outbound calls to carers daily
• Guide carers through the registration process
• Collect and verify compliance documents (DBS, references, ID, training)
• Ensure profiles are completed correctly in the Brivon portal
• Maintain an updated pool of available carers

Carer Recruitment

• Screen applications on Indeed, LinkedIn, and our portal
• Shortlist qualified carers based on UK care requirements
• Conduct brief introductory calls
• Schedule onboarding calls with the UK team
• Maintain recruitment spreadsheets and records

Carer–Client Matching

• Understand client care needs and preferences
• Identify suitable carers from the pool
• Arrange intro calls between carers and families
• Coordinate confirmations and job details
• Update the UK operations team on progress

Customer Coordination

• Handle inbound customer calls professionally
• Transfer calls or take messages when required
• Assist families with basic queries (timings, availability, documents, next steps)

Email & Administrative Support

• Send follow-up emails and reminders
• Maintain CRM and Excel records
• Prepare reports for daily and weekly performance
• Support the UK team with urgent operational tasks

Skills & Experience Required

Must-Haves

• Excellent spoken and written English
• Previous experience in BPO, UK/US/International processes, or operations
• Strong phone-handling confidence
• Good typing speed and email writing skills
• Ability to multitask and handle pressure
• Strong organisational skills

Nice-to-Have

• Experience with Previous UK
• Understanding of live-in care (training will be provided)
• Experience using CRMs or ATS systems

Salary Range

₹18,000 – ₹45,000 per month (based on experience)

Higher for exceptional candidates with UK healthcare experience.

Why Join BRIVON Care?

• Work directly with a UK team
• Stable long-term role with growth opportunities
• Clear, structured responsibilities
• Fast-growing company with strong demand
• Supportive work culture and training provided

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹45,000.00 per month

Benefits:

• Work from home

Education:

• Secondary(10th Pass) (Required)

Experience:

• International voice process: 1 year (Required)

Language:

• English (Required)

Location:

• Hyderabad, Telangana (Required)

Work Location: Remote