Customer Care Executive

Trustbend Packers & Movers is seeking a Customer Care Executive to join our dynamic team in Dubai. We are looking for a well-spoken, service-oriented individual who can handle customer inquiries with professionalism and ensure a smooth experience for every client. If you enjoy helping people and can manage communication efficiently, this role is ideal for you.

Key Responsibilities:

• Handle incoming calls, emails, and customer messages promptly and professionally.
• Provide accurate information about services, pricing, and delivery schedules.
• Assist customers with booking, tracking, and service-related queries.
• Follow up with clients to confirm requirements and ensure satisfaction.
• Coordinate with the operations and logistics teams to resolve issues quickly.
• Maintain customer records, complaints, and service logs.
• Support the sales team by generating leads and scheduling service appointments.
• Manage customer feedback and escalate concerns when necessary.
• Ensure a positive and smooth customer experience at every interaction.

Qualifications:

• Previous experience in customer service, preferably in logistics or service industries.
• Strong communication skills in English; additional languages are an advantage.
• Good computer skills (MS Office, CRM tools).
• Ability to handle pressure and multitask effectively.
• Professional attitude, patience, and problem-solving ability.
• Strong interpersonal skills and a customer-first mindset.

Becoming a Customer Care Executive at Trustbend Packers & Movers in Dubai offers you the chance to be a valuable link between clients and operations. If you thrive in a customer-focused environment and enjoy ensuring smooth service delivery, we welcome your application.