Customer Care Executive

Zahr Freighters, a leading logistics and freight solutions provider in Dubai, is seeking a friendly and professional Customer Care Executive to join our team. This role is ideal for someone who enjoys assisting clients, resolving inquiries, and ensuring a positive customer experience in a fast-paced logistics environment.

Key Responsibilities:

• Serve as the first point of contact for clients via phone, email, and in-person inquiries
• Address customer queries, complaints, and feedback in a timely and professional manner
• Maintain accurate records of customer interactions and transactions
• Coordinate with internal teams, including logistics and operations, to resolve issues
• Provide updates to clients regarding shipment status and delivery schedules
• Assist in preparing reports and analyzing customer feedback to improve services
• Promote company services and ensure customer satisfaction at all times
• Follow up on pending requests and ensure resolution within company timelines

Requirements:

• Bachelor’s degree in Business Administration, Communication, or a related field
• 1–3 years of experience in customer service, preferably in logistics or transportation
• Excellent verbal and written communication skills in English; knowledge of Arabic is a plus
• Strong problem-solving and interpersonal skills
• Proficiency in Microsoft Office and customer management software
• Ability to work in a fast-paced environment and handle multiple tasks
• Friendly, professional, and client-focused attitude

At Zahr Freighters, we believe exceptional customer service is key to building lasting relationships and client trust. As a Customer Care Executive in Dubai, you will play a vital role in ensuring smooth communication, resolving client issues, and enhancing overall customer satisfaction. If you are passionate about helping clients and delivering excellence, we invite you to join our team.