Customer Care Executive

Job Title: Customer Care Executive

Experience: 0–3 Years
Location: Gachibowli
Employment Type: Full-time

Job Description

We are looking for a Customer Care Executive to handle customer queries, resolve issues efficiently, and ensure a positive customer experience. Freshers and candidates with up to 3 years of experience are welcome.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, or WhatsApp
• Resolve customer complaints in a professional and timely manner
• Provide accurate information about products/services
• Maintain customer records and update CRM systems
• Follow company policies and service standards
• Escalate complex issues to the concerned team when required
• Ensure customer satisfaction and build long-term relationships

Required Skills & Qualifications

• Graduate / Undergraduate (any stream)
• 0–3 years of experience in customer support or BPO (Freshers welcome)
• Good communication skills (English + regional language preferred)
• Basic computer knowledge (MS Word, Email, CRM tools)
• Ability to handle customers politely and patiently
• Willingness to work in shifts (if required)

Preferred Skills

• Prior experience in BPO / Call Center / Customer Support
• Problem-solving and active listening skills
• Ability to work under pressure

Salary & Benefits

• Competitive salary (as per experience)
• Performance incentives
• Training and career growth opportunities

Job Type: Full-time

Pay: ₹12,000.00 - ₹30,000.00 per month

Benefits:

• Food provided

Work Location: In person