Customer Care Executive (Farsi Speaking) - Remote

Customer Care Executive- Remote (Farsi Speaking – Iran Market)

Location: Remote
Job Type: Full-time

About Us

WeCopyTrade, a Canada-based fintech company, provides social and copy-trading solutions through our WeMasterTrade project. We offer funded trader programs, education, and digital trading tools.
We are expanding our customer support team and hiring Farsi-speaking Customer Care Executives to support clients primarily in Iran and other Persian-speaking regions.

Key Responsibilities

• Handle customer inquiries from Iran-based and Farsi-speaking clients via CRM (HubSpot), email, chat, and social channels
• Create and manage support tickets and coordinate with internal teams
• Provide timely, professional, and accurate resolutions
• Maintain high customer satisfaction
• Understand company products to offer clear information

Requirements

• Fluency in Persian (Farsi) and English is mandatory
• 1–2 years of customer service experience
• Strong communication and problem-solving skills
• Ability to work rotating shifts (day/evening)
• Experience or interest in trading, forex, or fintech is a plus
• Familiarity with Iranian user behavior, culture, or markets is an advantage

What We Offer

• Competitive compensation
• Full training and onboarding
• Growth opportunities in a global fintech company
• Supportive multicultural environment
• Remote work flexibility (as applicable)

About You

You are customer-focused, proactive, and able to work professionally with clients from Iran and Persian-speaking communities.

If this suits your profile, we welcome your application.

Job Type: Full-time