Customer Care Executive – Maintenance Department

Job Title: Customer Care Executive – Maintenance Department
Location: Bin Mahmoud Doha Qatar
Company: Al Dar Properties – Real Estate Division
Job Type: Full-time
Availability: Immediate Joiners Preferred

Job Description:
We are a leading real estate company seeking a Customer Care Executive for our Maintenance Department. The ideal candidate will be responsible for ensuring excellent customer service by handling maintenance-related inquiries, complaints, and service requests from tenants .

Key Responsibilities:

• Respond to customer calls, emails, and messages regarding maintenance issues.
• Coordinate with the maintenance team to schedule service requests and follow up on job completion.
• Maintain accurate records of service requests and customer interactions.
• Handle customer complaints professionally and resolve them in a timely manner.
• Provide updates to customers regarding the status of their requests.
• Prepare daily/weekly reports for the management.
• Ensure high levels of customer satisfaction through efficient service delivery.

Requirements:

• Minimum 2 years of experience in a Customer Care role, preferably within real estate or maintenance services.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Good knowledge of MS Office (Word, Excel, Outlook).
• Fluency in English (Arabic is an advantage).
• Valid QID and NOC (preferred for local candidates).

How to Apply:
If you meet the above qualifications and are ready to join immediately, please send your updated CV to s.khan@aldarproperties.qa.

Job Type: Full-time