Customer Care Executive – Oman Oil Marketing Company

Oman Oil Marketing Company is a major fuel retail and energy marketing company in Oman. It operates fuel stations and energy retail services.

Job Description:

1. Customer Support Handling

Answer customer inquiries via phone, email, or chat

Assist with:

Fuel station issues

Loyalty card problems

Billing or payment concerns

App and service complaints

2. Complaint Resolution

Handle and resolve customer complaints professionally

Escalate complex issues to supervisors

Ensure fast resolution to maintain customer satisfaction

3. Service & Account Support

Support fuel card accounts and corporate clients

Help customers with transactions and service issues

Guide users on OOMCO digital services and apps

4. Documentation & Reporting

Log customer interactions in CRM systems

Prepare daily/weekly service reports

Track recurring customer issues

5. Coordination with Departments

Work with:

Retail fuel stations

Finance team (billing issues)

Operations team (service issues)

Ensure smooth service delivery across departments

6. Customer Experience Focus

Maintain high service standards

Ensure customer satisfaction and retention

Promote OOMCO loyalty programs and services

Pay: From RO500.000 per month

Work Location: In person