Customer Care Executive – Remote Hiring (Urdu/Hindi Speaking – Pakistan Market)

Job Title: Customer Service Executive – Remote (Urdu/Hindi Speaking – Pakistan Market)
Location: Remote
Job Type: Full-time

About Us

WeCopyTrade, a Canada-based fintech company, provides social and copy-trading solutions through our WeMasterTrade project. We offer funded trader programs, education, and digital trading tools.

We are expanding our customer support team and are looking for Urdu- and Hindi-speaking Customer Care Executives to assist clients in Pakistan and other Urdu/Hindi-speaking regions.

Key Responsibilities

• Handle customer inquiries from Urdu/Hindi-speaking clients via CRM (HubSpot), email, chat, and social channels
• Create and manage support tickets and coordinate with internal teams
• Provide timely, professional, and accurate resolutions
• Maintain high customer satisfaction
• Understand company products to provide clear information

Requirements

• Fluency in Urdu/Hindi and English is mandatory
• 1–2 years of customer service experience
• Strong communication and problem-solving skills
• Ability to work rotating shifts (day/evening)
• Experience or interest in trading, forex, or fintech is a plus
• Familiarity with Pakistani user behavior, culture, or markets is an advantage

What We Offer

• Full training and onboarding
• Growth opportunities in a global fintech company
• Supportive multicultural environment
• Flexible remote work

About You

You are customer-focused, proactive, and able to work professionally with clients from Pakistan and Urdu/Hindi-speaking communities.

If this aligns with your skills and experience, we encourage you to apply!

Job Type: Full-time

Pay: Rs65,000.00 - Rs75,000.00 per month