Customer Care Executive – Sales & Chat Support

Job Title: Customer Care Executive – Sales & Chat Support

Job Type: Full-Time
Experience Required: Minimum 2 Years (B2C Chat Support)

Job Description:

We are looking for an experienced Customer Care Executive for Sales & Chat Support who can handle high-volume customer interactions professionally and efficiently.

Key Responsibilities:

• Handle B2C customer chats professionally and in a timely manner
• Manage 500–900 customer chats per day with accuracy and quality
• Convert customer inquiries into sales opportunities
• Provide correct product/service information
• Maintain chat quality, response time, and customer satisfaction
• Follow company SOPs and communication guidelines

Requirements:

• Minimum 2 years of proven experience in B2C chat support
• Ability to manage high chat volume (500–900 chats daily)
• Strong written communication skills in English
• Sales-oriented mindset with customer handling skills
• Ability to work under pressure in a fast-paced environment

Assessment Process:

• Candidates will go through a live chat simulation test, where responses, tone, and problem-solving skills will be evaluated.

Why Join Us:

• Growth-oriented environment
• Performance-based incentives
• Supportive team culture

Preference will be given to candidates residing near Gulberg Greens, Islamabad.

Job Type: Full-time

Work Location: In person