Customer Care Executive(Female)

Experience & Background

● 1 – 3 Years Experience in customer support for D2C/eCommerce brands

● Graduate; certification or hands-on experience with helpdesk/CRM tools (e.g., Zendesk/Freshdesk) preferred

● Clear communication (English + Hindi; regional languages a plus); empathy-led problem solving

● Strong grasp of customer experience metrics (CSAT, NPS, FRT/AHT, FCR) and ticket hygiene best practices.

● Familiarity with order flows, returns, refunds, and replacement SLAs across marketplaces and D2C

Key Responsibilities

● Handle customer queries across email/chat/calls; resolve issues related to orders, delivery, returns, and refunds within SLAs

● Maintain high CSAT/NPS; monitor and report CX metrics with insights to reduce AHT and improve first-contact resolution

● Create/maintain macros/FAQs and escalate product or logistics issues with clear RCA and follow-through

Industry
Food and Beverage Retail

Employment Type
Full-time

Job Type: Contractual / Temporary
Contract length: 12 months

Pay: ₹10,560.71 - ₹15,079.29 per month

Benefits:

• Work from home

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: Remote