Customer Care Executive(Travel & Hotel Industry)

We are Hiring Customer Support role (International Clients based )
Location: Chetpet
Responsibilities

• Respond promptly and professionally to customer queries via phone, email, chat, and social media.
• Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.
• Maintain accurate records of customer interactions, conversations, and transactions using CRM software.
• Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues.
• Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.
• Assist in improving customer support processes and share customer feedback with the relevant teams.
• Contribute to the creation of help center articles, FAQs, and internal documentation as needed.

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month