Customer Care Expert

ob Title: Customer Care Expert

Company: Nooky
Location: India (Work from Office)
Experience: Preferred – Prior customer support experience

About Nooky

Nooky is an established and trusted brand in the intimacy and wellness space, focused on creating stigma-free, respectful, and customer-first experiences. We believe empathy, clarity, and care are at the heart of great customer support.

Role Overview

We are looking for an experienced Customer Care Expert who can handle customer queries with professionalism, empathy, and efficiency across multiple communication channels.

Key Responsibilities

• Handle customer queries via email, WhatsApp, calls, and social media
• Resolve complaints, order issues, and product-related questions in a timely manner
• Maintain accurate records of customer interactions and follow-ups
• Coordinate with internal teams (logistics, operations, marketing) for issue resolution
• Ensure high customer satisfaction and brand-aligned communication
• Handle sensitive conversations with discretion and empathy
• Follow defined customer support SOPs and quality standards

Requirements & Skills

• Prior experience in customer support / customer care (preferred)
• Excellent written and verbal communication skills
• Strong problem-solving and conflict-resolution abilities
• Comfortable working with CRM tools, emails, and chat platforms
• Ability to multitask and manage time efficiently
• Empathetic, patient, and customer-first mindset

Why Join Nooky?

• Work with a purpose-driven, growing wellness brand
• Be part of a supportive and inclusive team culture
• Opportunity to make a real impact on customer experience

How to Apply

Send your CV to: support@instaeats.in
Subject line: Job at Nooky – Customer Care Expert

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person