Customer Care Representative

We're a growing outdoor apparel and accessory company looking for a Customer Care Representative to join our team in Argyle, TX. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you. Familiarity with hunting, fishing, or outdoor apparel is a plus.

What You'll Do:

• Assist D2C and B2B customers with product questions, recommendations, and order support
• Resolve customer concerns with timely, solution-focused service
• Process orders, returns, and new customer account setup
• Respond to customer inquiries via phone, email, chat, and social media
• Partner with Sales Representatives to support customer needs and communication
• Anticipate customer needs and identify reorder or cross-sell opportunities
• Maintain accurate customer and order information in internal systems
• Provide cross-functional support with other Customer Experience teams, including Tradeshows & Events, Product Testing, and Sales Support, as needed

What You Bring:

• 2+ years in a customer-facing role (eCommerce or call center experience preferred)
• Clear communication skills - on the phone, in writing, and in person
• Quick learning, multitasking, and problem-solving skills
• Positive, team-oriented attitude with strong attention to detail
• Experience with Microsoft Excel and CRM systems (preferred)
• Associate's degree or equivalent experience.
• Fluency in English (Spanish or other languages a bonus)
• Interest in outdoor lifestyles and apparel is a plus

Details:

• Full-time, Monday-Friday, 8 AM-5 PM.
• In-person role in Argyle, TX (relocation required if not local).
• Benefits (after 30 days): 401(k), health/dental/vision insurance, paid time off.

Physical Requirements:

• Sit for extended periods, type, answer phones, occasionally stand, and walk.
• Ability to lift and move boxes weighing up to 50 pounds.
• Ability to speak and hear required for phone communication.
• Close vision is required for computer-based tasks.
• Reasonable accommodations are available.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Experience:

• e-commerce: 2 years (Preferred)

Ability to Commute:

• Argyle, TX 76226 (Required)

Work Location: In person