Customer Care Representative (Full-Time)

We are looking for a dedicated and customer-focused Customer Care Representative to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a positive customer experience.

Job Details:

• Timings: 9:00 AM – 6:00 PM
• Days: Monday to Friday
• Location: [Your Office Location]

Key Responsibilities:

• Handle customer inquiries via chat, email, and calls in a professional manner
• Resolve customer complaints and provide timely solutions
• Maintain a positive, empathetic, and professional attitude toward customers
• Provide accurate information about products and services
• Follow up with customers to ensure their issues are resolved
• Record and manage customer interactions in the system
• Work closely with internal teams to improve customer experience

Requirements:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and manage time effectively
• Basic computer skills and familiarity with CRM tools
• Prior experience in customer support is preferred (but not mandatory)
• Ability to work in a fast-paced environment

Job Type: Full-time

Pay: Rs25,000.00 - Rs65,000.00 per month

Work Location: In person