Customer Care Representative-Healthcare

Customer Care Coordinator

Reliable Medical Supply, a family-owned company serving the Kansas City area for nearly 20 years, is seeking a Customer Care Coordinator to join our team. This role ensures a seamless experience for patients, clients, and healthcare providers by managing inquiries, coordinating orders, and supporting daily tasks.

Key Responsibilities:

• Handle incoming calls, provide excellent customer service, and troubleshoot basic HME equipment issues.
• Accurately enter patient data, including demographics, physician information, diagnosis, and insurance details.
• Obtain necessary medical documentation for insurance claim submissions.
• Schedule patient appointments, deliveries, and retail product rentals.
• Monitor and review open orders for accuracy and completion.
• Greet and assist retail customers, recommend appropriate products, and maintain showroom inventory.
• Ensure compliance with Medicare and insurance billing requirements for HME products.
• Collaborate with physicians, hospitals, and internal departments to facilitate timely and accurate order fulfillment.
• Assist in optimizing tools, automation, and processes to enhance efficiency and customer satisfaction.
• Support the implementation of new technologies and processes to improve customer experience and workflow.
• Maintain knowledge of current HME products, services, and industry regulations.

Qualifications & Skills:

• Proven experience in customer service, client support, or a related role.
• Strong phone and in-person communication skills with active listening abilities.
• Familiarity with computer systems and a willingness to learn new processes.
• Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• Preferred experience: DME industry, doctor's office, or other healthcare office settings.
• Not a call center role: Face-to-face customer service experience is required.
• Previous experience in roles such as Bank Teller, Financial Assistant, or Doctor’s Office Administrator is a plus.
• Basic knowledge of Medicare and insurance billing for HME products is beneficial.

What We Offer:

• A structured training program upon hire.
• A collaborative, team-oriented work environment.
• Competitive pay and opportunities for growth.
• A stable, Monday-Friday schedule (9 AM - 5 PM) with some flexibility.
• Convenient Lenexa office location with easy highway access.

At Reliable Medical Supply, we pride ourselves on creating a supportive, team-oriented workplace where employees enjoy their work while making a meaningful impact. If you’re looking for a company that values its employees and encourages professional growth, we encourage you to apply today!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• On-the-job training
• Paid time off

Shift:

• Day shift

Ability to Commute:

• Lenexa, KS 66219 (Preferred)

Ability to Relocate:

• Lenexa, KS 66219: Relocate before starting work (Preferred)

Work Location: In person