Customer Care Specialist - SLA & KPI Driven Support

A growing customer service company in Riyadh is seeking a Customer Care Officer to provide high-quality support. The ideal candidate will handle customer inquiries, manage tickets using systems like Freshdesk, and work to resolve issues efficiently while meeting SLA and KPI targets. Qualifications include a BSc degree and at least 2 years of experience in customer service or call center operations. This role is essential for ensuring an excellent customer experience across all touchpoints.