Customer Contact Advisor

They're passionate about delivering an excellent customer experience and are looking for Customer Contact Advisors who share that enthusiasm. If you're keen to make a positive difference and support their customers, they'd love to hear from you!

Available positions

Contract: Permanent, part time

Hours: 20hrs per week

Days: Monday, Tuesday, Wednesday and Friday

Times: 9:15am - 2:15pm

Salary: £14,956.76 (FTE £27,109.11)

Contract: 6 months Fixed Term Contract

Hours: 36.25hrs per week

Days: Monday to Friday

Times: 8:45am - 5:00pm

Salary: £27,109.11

Please specify which position you'd like to apply for on your application.

Both of these roles are based at their Milton Keynes office. You'll need to be in the office at least one day a week (main team day is Mondays.) Depending on business needs, meetings, or training, there may be times when you're required to attend the office on additional days.

Snapshot of your role

• Be the friendly face their customers turn to for help, whether over the phone, email, post, or live chat.
• Provide exceptional customer service while handling 400-500 contacts daily in a fast-paced contact centre environment.
• Respond promptly to customer inquiries via call, email, post, and live chat.
• Efficiently manage and schedule repair appointments using provided scripting tools, and track progress both internally and externally.
• Identify and refer customers for additional support or financial wellbeing advice where needed.
• Encourage customers to explore self-service options for a smoother, more efficient experience.
• Ensure customer information is accurate and up to date.
• Document all interactions for continuous service improvement.

Please note that lunch breaks are scheduled between 12pm and 2pm to keep their service running smoothly.

What they're looking for

• Experience working in a fast-paced customer contact centre environment.
• Strong team player with the ability to build rapport and collaborate effectively.
• Skilled at delivering exceptional customer service while processing data quickly.
• Ability to work closely with internal teams and external agencies.
• Excellent organisational skills to manage a varied workload.
• Confident communication and use of IT (Teams, Outlook, Word, Excel)

Important - They do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing date: 3rd December 2025

Phone screening: 9th December 2025

Interviews: 17th December 2025

They reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? Contact the Amplius Recruitment Team and they'll be in touch to support you with any questions, queries or conundrums!