Customer Conversion Manager

Key Responsibilities:

1. Responsible for serving self-registered customers in Pakistan, and taking ownership of the final revenue targets for the self-registration business with Performance Marketing Manager together.

2. Establish a comprehensive support system for self-registered customers, including videos, documentation, Q&A, and more.

3. Assist customers in resolving all issues related to registration, KYC, KYB, and transaction processes.

4. Daily review customers who have not completed KYC, KYB, or transactions within a certain period, and proactively reach out via phone to encourage and facilitate customer transactions.

5. Continuously adjust marketing, pricing, product, risk and other related strategies and policies to support business growth through ongoing funnel analysis and customer interviews to maintain market competitiveness.

6. Collaborate with the Performance Marketing Manager to independently and completely close the revenue targets set by the company.

7. Provide customer insights to the Performance Marketing Manager to improve marketing customer acquisition efficiency.

Key Requirements (Experience & Skills)

Essential:

1. 4+ years of customer service or tele-sales or customer conversion experience in cross-border e-commerce, fintech, payments, or SaaS.

2. Understanding of local customer behavior and business culture.

3. Have experience in independently taking on revenue business targets and achieving strong results.

4. Have extensive experience in documenting standard operating procedures and helping customers resolve process-related issues.

5. Have extensive experience in handling customer risk control cases, including understanding the customer's business situation, guiding customers to submit documents, and more.

6. Excellent written and verbal English (ability to work with global teams).

Preferred:

1. Knowledge of CRM platforms (e.g., Braze, HubSpot, Salesforce) is a plus.