Customer Deployment Technical Program Manager

Are you a people person who likes to bring order to chaos and is determined to ensure customers succeed? We are seeking a technical program manager to help us design, track, and prioritize our large scale customer deployment efforts. This is an intensely collaborative position, and while it’s very remote-friendly, candidates must be able to work a US Pacific timezone schedule.

• Be the heart of communications around customer deployments, tailoring messaging to diverse stakeholders across customers, executives, technical, and logistics teams

• Work closely with internal teams and customers to design the lightest possible process to make small and large customer deployments easy and repeatable

• Collaborate with other functions across engineering, operations and customer facing teams to understand the dependencies between work streams and mitigate risks early

• Coordinate successful customer deployments in both the commercial and federal spaces - using what you learn from each deployment to improve the process along the way and providing logistical support as needed

• Identify opportunities to scale related tooling and systems and work with teams across the business to implement

• Communicate regularly with customer facing teams to ensure transparency in plans and progress towards customer priorities. Adjust plans thoughtfully as priorities change

• Contribute to process documentation and help maintain the accuracy of data in our program management tools. Make recommendations to improve our ways of working

• Contribute to other areas of the product that interest you–beyond your day-to-day program management duties

• Would call communication your superpower and can converse clearly with technical teams, executives, and customers alike in their own vernacular

• Feel a sense of responsibility for the success of each customer, and measure that success in their terms

• Have previously worked with complex cross-functional deliverables involving multiple teams and can context switch like a pro

• Are resilient in the face of the challenges and setbacks that come with developing and maturing new processes

• Excel in fast paced dynamic environments

• Have familiarity with datacenter operations and hardware installations

• Can work hours that correspond to working hours in the US Pacific timezone

• Are eligible to support U.S federal customers (does not require security clearance)

• Are energized by the thought of operating between traditional roles and silos

• Enjoy organizing and aren’t intimidated by ambiguity

• Value the written word, can concisely communicate in written form

• Get excited about a wide range of technical topics and dig really deeply into them

• Learn enough about our product to understand what we’re building

• Listen to "Hiring Processes with Gergely Orosz" to familiarize yourself with the Oxide hiring process.

• Listen to some of our episodes of Oxide and Friends to get a sense for how we operate. A few recommendations:

  • RFDs: The Backbone of Oxide on how we got to our writing-intensive culture

  • Hell is Other Networks to get a flavor for our technical approach in supporting customers

  • Cultural Idiosyncrasies on the (many?) unusual aspects of Oxide’s culture

  • RTO or GTFO on why Oxide is a remote-first company

Working at Oxide