Customer Development Representative

Location: Mt. Sterling, IL

Department: Customer Service and Development

Reports To: Customer Service Manager

Wage Range: $20.58 - $30.87

To effectively grow sales with existing accounts deemed to have considerable growth potential. To manage accounts requiring additional maintenance and/or with limited geographic access. You will also contribute to onboarding and creating a positive experience for new customers.

WHAT YOU’LL DO

• Primary Dot Foods contact for existing customers within the assigned region and assess, pursue, and close on business opportunities.
• Manage all order processing and administrative work for all assigned accounts.
• Responsible for increasing average order size through proactive solicitation of business.
• Call preparation to evaluate and research sales and operational opportunities.
• Daily problem-solving/ resolution with both existing and potential accounts.
• Territory analysis/ responsibility for all developments and trends within the assigned territory
• Attend sales meetings/ participate in training activities.
• Applies lean thinking and tools to identify and eliminate waste in all areas of the position.

YOU MUST HAVE

• High School Diploma or General Equivalency Degree
• Planning, organizational and self-motivating skills
• Ability to make proactive phone calls to customers and manufacturers

YOU MAY ALSO HAVE

• Bachelor’s degree or equivalent Dot experience
• Previous CSR experience
• Customer-service oriented
• Experience working in a fast-paced environment and handling multiple tasks.

ROLE SPECIFICS

• Schedule : Monday through Friday, with some flexible hours and overtime needed as job needs change.
• Travel: Occasional overnight travel for company meetings or customer visits. Must have ability to travel independently, as needed, by various modes of transportation, including plane, train, or automobile.

WHO WE ARE

Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.

WHAT DOT CAN OFFER YOU

As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:

• Competitive compensation package, including bonuses for successful performance
• Extensive benefits including medical, dental, 401k, and profit-sharing
• Significant advancement opportunities

Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.

EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.