Customer Engagement Executive

Role Overview:
We are looking for a Customer Service Representative to manage customer orders, handle queries, and oversee the complete order fulfillment cycle. This role is customer-facing and requires clear communication, attention to detail, and comfort with digital tools.

Key Responsibilities:

• Handle customer orders and inquiries primarily via WhatsApp
• Coordinate the end-to-end order fulfillment process
• Update and manage orders on Shopify, ERP systems, and Excel
• Resolve customer concerns professionally and efficiently
• Communicate order status, delays, or changes clearly to customers
• Maintain accurate records of orders, payments, and customer interactions
• Coordinate with internal teams to ensure timely delivery and service quality

Required Skills & Qualifications:

• Strong written and verbal communication skills
• Ability to handle different customer personalities with patience and professionalism
• Comfortable using WhatsApp, Excel, and online order management systems
• Prior experience in hospitality, food service, e-commerce, or customer support preferred
• Organized, detail-oriented, and reliable
• Ability to work in a fast-paced environment

Working Conditions:

• Shift-based role (including weekends, as required)
• On-site position

What We Offer:

• Competitive compensation
• Hands-on experience in hospitality operations
• Opportunity to grow with a dynamic food & service environment

Job Type: Full-time

Work Location: In person