Customer Engagement & IT Lead

Job Title – Customer Engagement & IT Lead

Company – TCS (MEA)

Location – Muscat, Masqaţ, Oman

Job type – Full time

About Us :

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.

Job Description :

Key Responsibilities:

• Act as the primary engagement interface with customer stakeholders in Oman
• Support leadership interactions: SteerCo, governance forums, service reviews
• Translate customer expectations into actionable inputs for delivery teams
• Provide oversight across application development, testing, operations, and managed services
• Support incident management, escalations, and service improvement discussions
• Ensure adherence to IT processes, SLAs, and managed services best practices
• Delivery Governance
• Support estimation, planning, risks & dependencies, and Agile delivery.
• Stakeholder & Vendor Management
• Provide leadership and mentoring to the team members
• Project Management Skills
• Practical knowledge of:
• hybrid delivery models
• Project planning, estimation, and dependency management
• Experience coordinating with multiple vendors, internal teams, and stakeholders.
• Improved customer engagement and satisfaction
• Clear, effective customer communication and fewer escalations
• Strong alignment between customer expectations and delivery outcomes
• Positive feedback from customer leadership and internal delivery teams.

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.

Application Deadline : 26 Apr 2026

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