Customer Engagement Specialist (Night Shift)

Pay:25,000-55,000 per month

Job Title: Customer Engagement Specialist

Shift Timing's: 10pm-6am

Job Description:

We are hiring a Customer Engagement Specialist to manage and respond to customer queries through social media and live chat platforms. The role involves providing accurate information, resolving concerns, and ensuring a smooth and positive customer experience through professional communication and quick response handling.

Strong written and verbal communication skills with clear and professional chat etiquette

Requirements:

• Hands on understanding of major social media platforms (Facebook, Instagram, X/Twitter, etc)
• Ability to manage multiple chats and customer queries simultaneously without compromising quality
• Customer-first approach with a positive, solution-oriented mindset
• Fast learner who can quickly adapt to new tools, workflows, and support systems
• Basic computer proficiency and comfort with online chat & communication software
• Good problem-solving ability with smart decision-making skills

Perk's and Benefits:

• Competitive performance based salary with growth potential
• Weekly performance bonuses and reward incentives
• Pick & drop facility available for night shift staff
• On the job training
• No prior experience required for beginners
• Career development and skill building opportunities
• Friendly and supportive team environment
• Performance recognition and internal growth chances
• Practical industry exposure in digital customer handling

Job Types: Full-time, Fresher

Pay: Rs25,000.00 - Rs55,000.00 per month

Work Location: In person