Customer Engagement & UGC Executive

We are hiring a confident, customer-friendly team member who will manage customer communication through social media and phone calls, and create simple UGC-style jewellery videos. This is a frontline role focused on customer engagement and content creation.

Key ResponsibilitiesCustomer Contact

• Call customers daily using the list provided by the CRM Admin.
• Respond quickly to all Instagram/TikTok/WhatsApp DMs.
• Assist with enquiries, follow-ups, and drive store visits.
• Provide product information and guide customers to collections.
• Maintain a daily log of calls, leads, and conversions.

UGC Content Creation

• Create natural, simple jewellery videos (try-ons, showcases, reels).
• Record customer testimonial videos (with permission).
• Edit quick reels using mobile apps like CapCut.
• Capture photos/videos of new arrivals and store activities.

Posting & Engagement

• Upload content as directed by the marketing team.
• Engage with comments and messages on social platforms.
• Support in-store campaigns, events, and promotions.

Requirements

• Arabic language is mandatory (spoken + reading preferred).
• Good English communication.
• Confident on camera, presentable, and comfortable creating videos.
• Basic mobile video editing skills.
• Friendly personality with strong customer-handling skills.
• Must be based inside the store full-time.

What We Offer

• Salary: 4000 - 5,000 AED
• Training in jewellery product knowledge
• Supportive work environment
• Growth opportunities inside the brand
• 0509450176

Job Types: Full-time, Fresher

Pay: AED4,000.00 - AED5,000.00 per month