Customer Executive

Job Summary
We are seeking a dynamic and proactive Customer Executive to join our team! In this vital role, you will be the frontline ambassador for our organization, delivering exceptional customer service while providing technical support and troubleshooting assistance. Your enthusiasm and problem-solving skills will help ensure our clients receive seamless support across various platforms and devices. This position offers an exciting opportunity to develop your IT and customer service expertise in a fast-paced environment, making a real difference in our customers’ experience every day.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat, ensuring a positive and professional interaction.
• Provide technical support for software troubleshooting, including resolving issues related to operating systems such as Windows, macOS, and Linux.
• Assist customers with computer management tasks, including hardware setup, software installation, and network configuration.
• Troubleshoot network issues involving LAN, WAN, VPN connections, firewalls, DNS settings, TCP/IP protocols, and network administration tools like Meraki and Cisco.
• Support IT infrastructure components such as Active Directory, Microsoft Windows Server environments, GPO (Group Policy Objects), SCCM (System Center Configuration Manager), BMC Remedy, ServiceNow, Jira, and Help Desk systems.
• Manage computer hardware and mobile devices to ensure optimal performance and security.
• Collaborate with cross-functional teams to analyze issues using analysis skills and provide effective solutions swiftly.
• Maintain detailed documentation of support activities using ticketing systems like ServiceNow or Jira for tracking and reporting purposes.
• Educate customers on operating systems’ features and best practices for using software applications effectively.

Experience

• Proven experience in IT support roles with a focus on desktop support, help desk services, or network administration.
• Strong knowledge of operating systems including Windows (Windows Server), macOS, Linux, and mobile device management.
• Familiarity with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, firewalls (including Meraki), and network security measures.
• Hands-on experience with troubleshooting computer hardware issues and managing IT infrastructure components like Active Directory and GPO.
• Proficiency in using IT management tools such as SCCM, BMC Remedy, ServiceNow, Jira for incident tracking and resolution.
• Excellent communication skills to clearly explain technical solutions to non-technical users.
• Ability to analyze complex problems quickly and deliver effective solutions under pressure. Join us as a Customer Executive where your technical expertise meets your passion for delivering outstanding customer service! This paid position is designed to empower you with valuable skills in IT support while making a meaningful impact on our clients’ satisfaction every day.

Pay: $24.32 - $29.29 per hour

Work Location: In person