Customer Experience Advisor

If you’re great with people, love helping customers, and want a career with no weekends, no late nights, and real earning potential, this role is for you. We’re building a new customer‑facing position inside our service department — and we’re hiring now.

Position: Customer Experience Associate — Service Department

Schedule: Monday–Friday, Service Hours Only Earning Potential: $70,000–$120,000+ Location: Suntrup Automotive Group (Multiple Stores)

About the Role

The Customer Experience Associate is a relationship‑driven, customer‑facing role inside our service department. You will help customers explore options that improve their ownership experience — including upgrading to newer vehicles or adding protection products that save them money long‑term.

This is not a traditional sales job. It’s a hospitality‑focused role for someone who enjoys talking to people and thrives in a fast‑moving environment.

Responsibilities

• Engage service customers in person throughout the day

• Use our digital tools to review customer insights and opportunities

• Present upgrade paths or ownership solutions

• Explain protection products and service contract options

• Coordinate with sales staff to finalize vehicle purchases

• Follow up with customers using our CRM + AI tools

• Maintain a polished, professional presence in the service lane

Compensation & Benefits

• $70,000–$120,000+ earning potential

• Monday–Friday schedule

• No weekends, no late nights

• Health, dental, vision

• 401(k) with company match

• Paid training

• Career stability with a growing automotive group

Who Thrives in This Role

We’re looking for someone who is:

• Warm, confident, and great with people

• Fast‑moving and proactive

• Comfortable starting conversations with strangers

• Not afraid of rejection

• Organized and accountable

• Motivated by earnings and customer satisfaction

Ideal Backgrounds Include:

• Former salespeople who want better hours

• Former Finance Managers who want a customer‑facing role without late nights

• Former Sales Managers who want a stable, relationship‑driven position

• Hospitality pros who love customer interaction

• Retail leaders who want a career path

Who Should Not Apply

This role is not a fit for someone who:

• Avoids talking to new people

• Moves slowly or waits to be told what to do

• Struggles with follow‑up

• Dislikes a fast‑paced environment

• Avoids accountability

Why This Role Matters

This is a brand‑new department designed to improve customer experience, increase retention, and help customers make smart decisions about their vehicles. You’ll be the face of that experience — and your work directly impacts customer satisfaction and dealership success.