Customer Experience Associate

We are looking for a Customer Experience Associate who can handle customer queries across chat, email, and calls while ensuring a smooth and positive brand experience. You’ll be the first point of contact for customers and will help resolve issues quickly and professionally.

Key Responsibilities

• Respond to customer queries via chat, email, and calls in a timely manner
• Resolve order, product, delivery, and payment-related issues
• Coordinate with internal teams (operations, logistics, tech) for quick resolutions
• Maintain accurate records of customer interactions
• Handle complaints with empathy and provide proper solutions
• Share customer feedback and insights with the team to improve service
• Ensure high customer satisfaction and response quality

Requirements

• Good written and verbal communication skills
• Basic knowledge of e-commerce/customer support tools preferred
• Ability to multitask and handle multiple chats or emails
• Problem-solving attitude and patience
• Basic Excel/Google Sheets knowledge
• Willingness to work in shifts (if required)

What We’re Looking For

• Customer-first mindset
• Quick learner and team player
• Organized and detail-oriented
• Positive and professional approach

Perks

• Friendly work environment
• Growth opportunities
• Performance-based incentives

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person