Customer Experience & Community Manager $15–$25/hr – DTC Supplement Brand (Part-Time, Remote)

Customer Experience & Community Manager $15–$25/hr – High-Growth DTC Supplement Brand (Part-Time, Remote)

HelloNutra | 15–20 hrs/week | 100% Remote | $15–$25/hr
With potential full-time depending on performance.

ABOUT HELLO NUTRA

Learn more at: www.ShopHelloNutra.com

HelloNutra is a modern supplement brand creating vitamins and supplements that are easy to take, easy to love, and easy to stick with, all with benefits you can actually feel.

We believe supplements should fit naturally into everyday life, not feel confusing or intimidating. That’s why we focus on thoughtfully formulated products paired with bright, lifestyle-driven branding that feels fun, approachable, and trustworthy.

At HelloNutra, we’re here to make taking supplements something people actually enjoy, and keep coming back to.

WHAT YOU WILL DO

- Own customer experience across support, social channels, and subscription touchpoints

- Turn customer interactions into opportunities to increase retention, satisfaction, and lifetime value

- Manage customer support across email, chat, and helpdesk platforms

- Respond to social media DMs, comments, and customer inquiries quickly, professionally, and on-brand

- Handle subscription-related requests including pauses, skips, cancellations, and modifications

- Identify and execute save opportunities to reduce churn and improve retention

- Monitor customer feedback, reviews, and sentiment to identify trends and areas for improvement

- Protect and strengthen brand reputation across public channels

- Build relationships with customers and help foster a strong sense of community around the brand

- Engage with customers in a way that drives loyalty and repeat behavior

- Escalate recurring issues to operations, product, and leadership teams

- Improve support workflows, SOPs, templates, and response quality

- Track and report on key metrics including response time, CSAT, churn reasons, save rate, and retention opportunities

- Translate customer insights into actionable improvements across the business

WHAT WE’RE LOOKING FOR

- Experience in customer support, CX, community management, or retention within ecommerce or DTC brands

- Strong written communication skills and ability to match brand voice

- High empathy and ability to handle frustrated or sensitive situations professionally

- Experience with subscription-based businesses preferred

- Organized, proactive, and comfortable in a fast-moving environment

- Strong understanding of social media communication and culture

BONUS

- Experience in supplements, wellness, beauty, or consumer brands

- Familiarity with tools such as Gorgias, Zendesk, Shopify, Recharge, Klaviyo, or Attentive

- Experience reducing churn or improving retention metrics

- Experience managing customer or brand communities

WHY YOU’LL LOVE IT

• Part-time with full-time potential
• 100% remote
• Strong hourly pay

TO APPLY

Submit your resume.

Work Location:Remote

Pay: $15.00 - $25.00 per hour

Work Location: Remote