Customer Experience Coordinator - Egypt

Overview

As a Customer Experience Representative at Solmax, you will be responsible for processing of all sales orders for EMEA based customers (France) in dual ERP systems (SAP and MS Dynamics). Effectively communicating customer requirements to planning, sales, and logistics functions. Tracking of customer orders through production process and timely communication of planned availability/loading/delivery dates as applicable. Responding to customer queries and requests by telephone and email, building strong customer relationships and offering excellent customer service.

Markets: UE, Denmark, Finland, Greece, Croatia, Poland, Romania, Slovenia, Sweden, Czechia, Hungary, Bulgaria, Eire, Slovakia, Support Germany …

Norway, Iceland, Switzerland, Turkey, Azerbaijan, Bosnia, Estonia, Georgia, Leetonia, Lithuania, Moldavia, Macedonia, Serbia, Ukraine, Kazakhstan, UK …

Responsibilities

• Generating orders in SAP (all technologies)
• Follow-up on late payments: Monitoring payments and collections
• Payment security: Requesting credit lines / Internal risk requests / Monitoring financial release of orders
• Payment security: Handling complaints / credit notes & ensure the relationships with clients / sales team
• Creating customers in SAP / Maintaining Customer hierarchy / Maintaining specifics requirements in Masterdatas & entering price lists in SAP
• Ensuring order requirements are properly planned and meet deadlines (production and transport)
• Follow up of the open order book Samples order intake.
  
  

Qualifications

• Fluent English / Professionally operational German would be an asset.
• Working from Monday to Friday (Friday can be a shorter day)
• Well organized
• Team spirit
• Open to changes / and capacity to adapt to unforeseen situations
• Experience in CX – high priority on client satisfaction
  
  

Benefits

• Competitive salary & annual profit share.
• Medical & Life insurance.
• Dynamic and Multinational company