Customer Experience Engineer

About the job

Main Responsibilities:

• Provide expert-level technical support for automation systems and AVEVA software solutions, including System Platform, InTouch, Historian, and related applications.
• Assist customers in optimizing the performance, functionality, and efficiency of AVEVA solutions within their automation environments.
• Work with sales and pre-sales teams on technical evaluation and proof-of-concept activities.
• Collaborate with cross-functional teams to escalate and resolve critical issues, ensuring timely resolution.
• Create and maintain technical documentation, including knowledge base articles, technical guides, and troubleshooting procedures.
• Monitor and manage support cases to ensure SLAs are met and customer satisfaction is achieved.
• Participate in the testing and validation of software updates, patches, and configurations.
• Provide feedback to product development teams on recurring issues and feature Requests
• Qualifications:
• B.S. Computer Engineering, or any related field.
• 3+ years of experience as a Technical Engineer or equivalent.
• Proficiency in AVEVA System platform, InTouch, Historian, and database applications.
• Knowledge of programming languages like SQL, scripting, and PLC programming is beneficial.
• Must have worked in a large-scale System Platform implementation.
• Excellent communication, collaboration, and problem-solving skills
• Ability to manage multiple projects and clients effectively.

If you want to make a mark, contribute to groundbreaking projects, and be a part of a team that's shaping the future, we want to hear from you. Send your CV.

Join us, and let's co-create the future!

Work Location: In person