Customer Experience Executive

Duties and Responsibilities:

• Managing and executing customer bookings against space and equipment availability.

• Managing and executing documentation process.

• Managing and executing invoicing and BL Delivery.

• Completing required periodical reports.

• Cooperating with Sales counterpart for maximum customer retention and satisfaction.

• Meeting designated customer SLAs.

• Proactively helping customers with their shipment process.

• Following up on the forecasted shipping volumes of the customers.

• Managing existing accounts.

Requirements and Qualifications:

• 1-3 years of experience in any customer service/account management role.

• Bachelor’s degree in relevant field (Preferably Logistics).