Customer Experience Manager

About Danube Properties

Danube Properties is one of the UAE’s leading property developers, recognized for delivering world-class homes with a commitment to quality, reliability, and timely project delivery. As part of the Danube Group, established in 1993, we have played a significant role in shaping Dubai’s real estate landscape.

Joining Danube Properties means becoming part of a dynamic organization focused on innovation, customer satisfaction, and long-term value creation.

Key Responsibilities

Customer Journey Enhancement

• Develop and implement strategies to improve the end-to-end customer journey.
• Monitor and analyze customer interactions to identify pain points and opportunities for enhancement.
• Ensure delivery of exceptional service at every touchpoint—from inquiry to handover.

Customer Feedback & Insights

• Oversee customer feedback channels and ensure timely resolution of issues.
• Conduct surveys, analyze trends, and translate customer insights into actionable improvements.
• Prepare regular reports on customer satisfaction metrics for management review.

Operational Excellence

• Collaborate with internal teams (Sales, CRM, Technical, Handover, and Service teams) to ensure customer requirements are addressed promptly and efficiently.
• Lead customer experience initiatives and drive continuous improvement programs.
• Maintain alignment with quality, service, and brand standards across all customer interactions.

Leadership & Collaboration

• Manage and mentor team members to achieve service excellence.
• Coordinate cross-functional efforts to deliver a unified customer experience.
• Represent the Customer Experience department in internal meetings and projects.

Qualifications & Skills

• Proven experience in Customer Service, Customer Satisfaction, or Customer Experience roles.
• Strong communication and interpersonal skills to build long-lasting client relationships.
• Analytical mindset with the ability to evaluate customer behavior and derive data-driven insights.
• Leadership and organizational skills to manage projects and cross-functional teams effectively.
• Experience in real estate or property development is a strong advantage.