Customer Experience & Product Specialist (Remote)

About the Role

If you enjoy talking about sports, fitness, or training equipment, this is a role where that interest actually matters.

We’re hiring a Customer Experience & Product Specialist to support customers shopping with a fast-growing sports and fitness e-commerce brand. Customers reach out with questions about products, orders, and recommendations. Your job is to help them get clear answers, choose the right equipment, and have a great experience with the brand.

It’s a blend of customer support and product guidance, helping people feel confident about what they’re buying.

What You’ll Do

• Support customers through chat, email, and occasional phone
• Answer product questions and help compare sports and fitness equipment
• Assist with orders, shipping updates, returns, and exchanges
• Recommend products or accessories that improve the customer experience
• Turn everyday support conversations into positive brand experiences
• Maintain notes and updates in the customer system

Why This Role Is Great

• Fully remote work environment
• Employee discounts on sports and fitness products
• Regular free merch and product drops
• Monthly work-from-home stipend
• Performance bonuses tied to customer satisfaction
• Early access to new product launches
• Team fitness challenges and gear giveaways

What We’re Looking For

• Experience in customer support, retail, or e-commerce preferred
• Comfortable helping customers make buying decisions
• Strong written communication for chat and email
• Interest in sports, fitness, or athletic equipment
• Organized and comfortable managing multiple conversations

Pay: $28.00 - $33.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Remote