Customer Experience Rep (CER)

Full-Time | In-Office
Pay: From $25.00 per hour
Location: Kent, WA
Work Remotely: 1 to 2 days per week

Job Summary

This is not your average customer service job.

We are looking for someone with energy, personality, and a “let’s get it done” attitude. As a Customer Experience Representative (CER), you are the first point of contact for our customers. You will be helping people take the first step toward improving their home, and your job is to make that experience smooth, friendly, and professional.

This role is fast paced, highly team oriented, and heavily computer based. If you enjoy talking to people, staying busy, and getting things done quickly and accurately, you will thrive here.

Primary Tasks

• Answer incoming calls and respond to customer inquiries with warmth and confidence

• Schedule appointments and coordinate with internal teams to ensure everything runs smoothly
• Communicate with customers through phone, email, and text
• Manage multiple conversations at once while keeping details organized and accurate
• Use company systems to document customer interactions and follow up quickly
• Confirm upcoming appointments and help keep the schedule full

• Support the team with a “whatever it takes” mindset because we win together

What We Are Looking For

This role is perfect for someone who is upbeat, dependable, and enjoys a busy day.

You will be a great fit if you are:

• Energetic and positive

• Friendly and confident on the phone
• Quick and accurate with details
• Comfortable working on a computer all day
• Able to learn new systems quickly
• Organized and able to multitask

• A true team player who communicates well and supports others

Why You Will Love Working Here

• $25 per hour starting pay

• A team environment where people support each other
• A role that stays busy and makes the day go fast
• Clear expectations and structured processes
• Work that feels meaningful because you are helping customers every day

• Generous company 401(k) match

Requirements

• Strong communication skills

• Comfortable working on a computer for most of the day
• Reliable attendance and punctuality
• Professional, friendly, and calm communication style

• Customer service, scheduling, or call center experience preferred

Education and Background

• High school diploma or GED required

• Associate degree preferred

• Highly desired: at least 1 year of customer service experience in a role involving extensive phone calls and CRM usage

Helpful experience includes:
High volume inbound communication, data entry, account maintenance, CRM systems, scheduling, contact center experience, database management, customer retention, lead development, and computer proficiency.

Skills we value:
Active listening, attention to detail, outgoing personality, adaptability, multitasking, prioritization, organization, and comfort learning new systems.

Benefits

• 401(k)

• 401(k) matching
• Health insurance
• Health savings account (HSA)
• Dental insurance
• Vision insurance
• Paid time off
• Employee discount

• Flexible schedule

Schedule

• 8 hour shift

• Sunday through Thursday

Job Type

Full-time

Pay

From $25.00 per hour

Work Location

Kent, WA
Remote work available 1 to 2 days per week

Ready to Apply?

If you are upbeat, sharp, and enjoy being part of a team that moves fast and stays organized, we would love to meet you.