Customer Experience Specialist

Since 1999, when we set out as Turkey’s first digital broadcasting platform, we’ve been bringing sports and entertainment to millions, continuing to inspire along the way. Since 2016, with the global strength of beIN MEDIA GROUP, we’ve been moving forward with innovation at our core —always one step ahead.

At Digiturk, we build together and draw strength from one another. We care, we listen, and we grow together. We truly experience the power of being a team and dreaming together. We value not only our work, but also each other. We share leadership and never stop inspiring.

If you’d like to be “together” with us on this journey, your place is ready!

#Digiturk’teBirAradayız

IDEAL PROFILE

• Bachelor’s degree from the faculty of business, economics, engineering or statistics,
• Newly graduated or 1-2 year experience in customer experience,
• Strong knowledge of customer contact channels such as IVR, call center, chatbot, livechat is a plus,
• Customer-driven and analytical thinking skills in every aspect of work and pays attention to details,
• Strong analytical skills is a must for collecting data from multiple sources, analyzing with a CEX approach and taking actions due to strategy,
• Advanced reporting and presentation skills,
• Proficiency in data & CRM tools such as Business Object, Verint etc.
• Highly proactive, have a strong can-do attitude

MAIN RESPONSIBILITIES WILL INCLUDE

• Be the voice of customer,
• Create an effective CEX reporting structure from all customer-related channels,
• Track CEX KPI’s and analyze the data to turn strong insights for providing the customer with a great experience in all areas,
• Prepare regular and ad-hoc reports for different teams to support business development,
• Identify and analyze customer insights, define pain points and take actions for continuous improvement due to cex approach and company strategy,
• Regular tracking and improvement – if needed – for CEX KPI’s by detecting all areas such as CC (Customer Care), technical service, digital channels etc.,
• Willing to follow multiple projects (existing or new), results-oriented and guiding the different teams by making benchmarks,
• Strong communication skills, ability to build relations with both external and internal stakeholders

WHAT WE OFFER

• Digiturk ‘’cares about your life” – Life Insurance
• Digiturk also cares about your family - Private health insurance family members included
• Digiturk stands by you in your retirement - Digiturk retirement contribution
• Do whatever you want on your birthday leave (Paid birthday leave)
• A Happy birthday gift from Digiturk (Birthday gift card)
• Periodic Health Leave (Menstrual Leave)
• Digiturk supports our mothers (Nursery benefit)
• Digiturk celebrate holidays together (gift card)
• Global talent programs that offer development opportunities in a multicultural environment
• The opportunity to work with joy in a positive environment
• ‘’In Digiturk we have fun together, we succeed together! ‘’ activities
• Opportunities to be in the media world, as well as opportunities to experience the excitement of football on the spot, opportunities to meet celebrities you love, ... etc.