Customer Experience & Success- Interns (Paid)

About Zensar Technologies

Zensar is a leading digital solutions and technology services company partnering with global organizations on their digital transformation journey. A technology partner of choice, with strong track-record of innovation, credible investment in digital solutions and assertion of commitment to client’s success, Zensar’s comprehensive range of services and solutions enable clients achieve new thresholds of performance. Part of the $40 billion APAX Partners’ portfolio of companies, Zensar is uniquely positioned to help existing businesses run efficiently, manage legacy transformation and plan business growth through innovative digital platform. https://www.zensar.com

Working at Zensar

Working at Zensar is an enriching experience. While work is driven by innovation and passion, fun is taken seriously too. An open environment is encouraged making it easy to brainstorm with colleagues. Creative thinking is encouraged through time out activities. Moreover, the offices have been designed to foster creativity and communication, bringing a little bit of home into work every day. Zensar provides and a comprehensive benefit package for all fulltime employees.

Customer Experience & Success

Seeking Early-in-Career (EIC) Talent – Students, Fresh Graduates & Emerging Professionals

About the Role

This position is a high impact, executive sponsored talent acceleration program designed to rapidly onboard, enable, and activate early career professionals. This six-month immersive experience places participants in meaningful, innovation driven work that creates real business value for Client’s Customer Experience & Success (CEnS) organization.

Participants work on hands-on technical and strategic projects, engage with senior leaders, and deliver outcome driven project results. The program is structured to help emerging talent build capabilities quickly, convert potential into performance, and grow into contributors who can drive impact at scale.

Seeking Early-in-Career (EIC) Talent – Students, Fresh Graduates & Emerging Professionals

Ideal Candidates

• Students (Junior/Senior year – part time)
• Fresh Graduates (within 6–12 months – full time)
• Emerging Professionals (1–2 years of experience – full time)
  

Education Requirements

Currently pursuing or recently completed an undergraduate or postgraduate degree in:

• Artificial Intelligence
• Machine Learning / Applied Machine Learning
• AI Engineering / Intelligent Systems
• Data Science
• Information Systems
• Statistics or Applied Mathematics
• Computer Science (with a focus on AI, analytics, cloud, or strategy)
• Software Engineering (with exposure to AI, automation, or prototyping)
Computer Interaction / UX (for AI agent interactions and workflow design)

Core Competencies

Candidates should bring a combination of intellectual curiosity, analytical ability, and communication strength:

• Analytical Thinking: Ability to work with data to identify patterns, trends, and
• Communication: Ability to synthesize information and present insights clearly to stakeholders.
• Project Management Fundamentals: Understanding timelines, deliverables, and stakeholder coordination.
• Tech Fluency: Basic awareness of Microsoft Azure and cloud concepts is a plus. Exposure to Microsoft ecosystem tools (Teams, SharePoint, Azure)
  

Preferred Skills

Experience from coursework, projects, or internships in:

• Agentic AI solutions, automation concepts, or AI enabled workflows
• Data analysi s using Excel, Power BI, or similar tools
• Applying structured thinking to break down complex problems and propose solution paths
Demonstrated ability to move from problem identification hypothesis prototype/initial solution

Ways of Working

Candidates should be able to:

• Operate independently with a solution oriented mindset, proactively identifying what needs to be done rather than waiting for direction
• Navigate a matrixed organization with guidance, engaging the right stakeholders and seeking information efficiently
• Take ownership of deliverables from initiation through completion
Demonstrate resilience and adaptability when working through ambiguous or evolving project contexts

Soft Skills

• Highly proactive, self-driven, and energized by tackling ambiguous problems
• Comfortable seeking clarity, asking thoughtful questions, and engaging confidently with senior stakeholders
• Strong collaborators with attention to detail and follow-through
• Open to feedback, coachable, and committed to continuous learning and improvement
Naturally inclined to think in terms of outcomes and find a way forward, even when challenges arise

Who Should Apply?

This program is ideal for individuals who want to:

• Build real-world, high impact experience at Zensar, contributing directly to priority business and innovation initiatives.
• Work in a fast paced, innovation focused environment where they can apply analytical, strategic, and AI driven problem-solving skills.
• Accelerate their career in analytics, AI, business architecture, or technical solutioning, gaining exposure to cross functional teams and senior leaders.
• Tackle enterprise level challenges by proactively identifying problems, proposing solutions, and driving meaningful outcomes.
• Thrive in ambiguity - finding a way forward even when requirements are evolving or undefined.
Develop a strong solution mindset, taking ownership of deliverables end-to-end and demonstrating resilience in complex or matrixed environments.

Disclaimer:

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Zensar does not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the country for Zensar.
Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration.
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