Customer Financial Management Specialist

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The Customer Financial Management Specialist will be identifying and interpreting payment trends and making recommendations and decisions involving financial status for external accounts. They will represent the company externally to accounts, brokers, and third party administrators via phone communication and occasional account visits. They will work collaboratively with internal constituents from various cross-functional departments. Customer Financial Management is responsible for the billing and collection of over $11 billion annually. This experienced analyst is responsible for interacting with key internal and external customers to ensure that financial strength is preserved.

This role is eligible for our E worker persona.

Your Day to Day:
Effectively manage a comprehensive book of business comprised of varying financial arrangements
Demonstrate accounting skills in completing periodic settlements, processing journal entries and providing billed versus paid audits as required.
Perform all aspects of account management: maximize cash flow, minimize bad debt, negotiate payment plans, communication with internal and external customers and brokers
Ability to generate financial reconciliations and relay this information to accounts as appropriate.
Ability to take direction on process improvements and departmental projects. Manage multiple priorities simultaneously
Identifying financial trends within their assigned book of accounts.
Drive adoption of the electronic bill presentment and payment tool through customer outreach using persuasive measures
Provide excellent customer service related to financial matters for internal and external employer group customers

We're Looking For:
Compliance with regulatory and contractual obligations (DOI regulations, performance guarantees, etc.) within assigned book of accounts
Dealing with sensitive matters for high profile accounts, Third Party Administrators and brokers
Managing complex financial scenarios (bankruptcies, receiverships, etc.) within their assigned book of accounts while engaging the Legal department to resolve and minimize bad debt
Ability to navigate multiple systems and software quickly in order to provide accurate and time sensitive financial information
Coordinating cross-functional activities
Negotiate account payment installment plans to minimize the potential for account terminations
Assess unique account situations for possible reductions and/or increases in working capital or equalized deposits to ensure cash neutrality
Continuously review book of business to determine when interest assessment should be applied and/or waived
Make recommendations on bad debt reserve estimates and report on overall book of business status
Coordinate discussions with Underwriting to manage Run-out deposits. Influence outcomes based on account trends and established relationships with accounts and brokers
Initiate discussions and make recommendations regarding account cancellations due to non -payment and possible reinstatements

Leadership Responsibilities:
Participate in process improvement/efficiency projects
Negotiate financial plans and influence payment remittance timing
Train and mentor new associates and peers
Educate internal areas on the available financial arrangements, payment options and business policies
Assist sales counterparts in providing recommendations on appropriate financial arrangements and bill presentment methodology for new and retention business

What You Bring:
Experience with financial analysis, trend reporting, accounting, collection and negotiation skills
Excellent verbal, written, and presentation skills
Excellent time management and organizational skills
Knowledge of BCBSMA financial arrangements and billing systems a plus
Personal commitment to quality customer service and teamwork

Education/Relevant Experience :
Bachelor’s Degree (preferably in a business-related field)
1-2 years experience in a financial area.
Mastery of at least 3 of the following: Oracle, Excel, Word, Nuance, Salesforce, PowerPoint, Check Blue, AMS, Adobe Sign, Cisco Unified Intelligence, Teams, Verint, SharePoint, ASP Webs app, Benefits Focus E-Bill

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Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above

Location Boston Time Type Full time

Hourly Range: $31.75 - $38.81

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?
We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our " How We Work " Page.