Customer Happiness Consultant (Emiratization)

Customer Happiness Consultant (Emiratization)

• Location: United Arab Emirates
• Employment Type: Full-Time
• Eligibility: UAE Nationals (Family Book Required)
• Experience: With or without prior work experience

Key Responsibilities

• Accurately enter data provided by customers or internal departments into company systems.
• Verify and validate information by comparing it with original source documents.
• Update and maintain existing records to ensure all information is current and accurate.
• Retrieve customer, account, or service details upon request.
• Review source documents for completeness and resolve discrepancies before data entry.
• Use keyboards, scanners, and internal software systems efficiently to input data.
• Follow established internal procedures, policies, and quality standards.
• Identify opportunities for process improvements and recommend enhancements.
• Maintain strict confidentiality and handle sensitive information with professionalism and care.
• Provide friendly, solution-oriented support to customers and ensure a positive service experience.

Qualifications & Skills

• UAE National with a valid Family Book (required).
• High school diploma or bachelor’s degree (preferred but not mandatory).
• Strong attention to detail and high level of accuracy.
• Good communication skills in Arabic and/or English.
• Basic computer skills and familiarity with data entry systems.
• Ability to work in a fast-paced environment.
• Flexible, proactive, and eager to learn.
• Strong sense of responsibility and professionalism.

Job Type: Full-time

Location:

• Abu Dhabi (Required)