Customer Happiness Executive

Customer Happiness Executive (Emirati)

Job Summary

The Customer Happiness Executive is responsible for delivering exceptional customer service, ensuring prompt support, and maintaining high customer satisfaction levels. This role focuses on handling inquiries, resolving customer issues, coordinating service requests, and representing the company with professionalism.

Key Responsibilities

• Greet and assist customers with a positive and professional attitude, ensuring a smooth service experience.
• Handle inbound calls, emails, and walk-in customer queries efficiently.
• Register customer complaints and service requests in the system and follow up until completion.
• Coordinate with operations, maintenance, and fit-out teams to schedule jobs and provide updates to customers.
• Maintain customer records, service logs, and documentation accurately.
• Collect customer feedback and support the improvement of service standards.

Requirements

• Emirati National (UAE National) – mandatory.
• High school diploma or bachelor’s degree preferred.
• Strong communication in English & Arabic (spoken/written).
• Prior experience in customer service, reception, helpdesk, or call center roles is an advantage.
• Good knowledge of MS Office and basic CRM systems.
• Positive attitude, patience, and strong customer-first mindset.
• Ability to work under pressure and handle multiple tasks.

Work Environment

• Office-based with coordination to site/operations teams.
• Regular interaction with customers, tenants, and internal departments

PLEASE SHARE YOUR CV: 0522770800

Job Type: Fresher

Pay: AED4,000.00 - AED5,000.00 per month