Customer Information Officer

*Role:*

A front-line professional responsible for managing client interactions and ensuring customers have access to accurate information regarding products, services, or organizational procedures.

*Core Responsibilities:*

*Information/Feedback:* Providing clear, accurate information to customers via phone, email, chat, or face-to-face interactions.

Make sure to get feedback from customers regarding services we have delivered or assist them if they require more information.

*Regulatory Compliance:*
Maintaining confidentiality and adhering to data protection standards when handling sensitive customer information.

*Required Skills & Qualifications*

*Communication:*
Exceptional verbal and written skills to explain complex information in an accessible format.
*Technical Proficiency:* Competence in Microsoft Office Suite (Excel, Word) and experience.

*Problem-Solving:*
Ability to remain calm under pressure and use logical thinking to address customer concerns.

*Experience:*
Typically requires 1–3 years of experience in customer service or a related client-facing role.

*Education:*
Bachelor’s degree in Business Administration, Communication