Customer Insights Associate

Job Title: Customer Insights Associate

Location: Gurgaon

Working Days: 6 Days a Week

🚀 What Drives Us?

At our core, we believe in creating meaningful customer experiences. We are driven by insights, empathy, and the passion to continuously improve. By listening to our customers and understanding their challenges, we aim to bridge gaps, identify opportunities, and deliver solutions that truly make a difference.

🔑 What Will You Drive?

As a Customer Insights Associate , you will be at the heart of customer experience. Your role will involve:

• Preparing and maintaining MIS reports to track key performance trends.
• Analyzing customer data to identify patterns, gaps, and opportunities.
• Engaging with customers directly through calls to capture feedback and understand their pain points.
• Providing actionable insights to internal teams to enhance overall customer satisfaction.
• Collaborating with cross-functional teams to ensure data accuracy and consistency .

👤 What Are We Looking For?

We are looking for a detail-oriented, analytical, and customer-first professional who brings both data skills and empathy to the table. Specifically:

• Minimum 6 months of experience in MIS or Data Analysis.
• Strong analytical mindset with problem-solving ability .
• Proficiency in Excel (basic to advanced) .
• Good communication skills with the ability to connect empathetically with customers.
• A customer-first mindset and eagerness to contribute to continuous improvement.