Customer Insights Manager

Ready to shape the future of customer growth for one of Saudi Arabia’s leading banks?

This is an opportunity to join a newly established Customer Value Management (CVM) function at the heart of a major transformation programme. If you're passionate about using data, insight and customer strategy to drive growth, retention and commercial performance, this could be your next move.

We're hiring experienced professionals across four key areas:

• Manager, Customer Communications.
• Data Analyst / Data Scientist.
• Manager, Sales Funnel.
• Manager, Leads & Offers.

These roles sit within the Customer Value Management and Analytics function, supporting the bank's growth, retention and customer engagement strategy. Positioned between Marketing, Product and Commercial teams, you'll help translate customer insight into initiatives that increase customer value, improve customer experiences and support strategic decision-making.

Function: Customer Value Management (CVM) / Customer Analytics

Reporting to: Head of Customer Value Management

You'll help build the foundations of a best-in-class CVM capability, influencing how millions of customers are acquired, engaged, retained and reactivated. Your work will directly shape customer journeys, commercial outcomes and strategic decision-making.

Why consider this opportunity?

• Join a high-profile banking transformation from the ground up.
• Influence customer growth and retention strategies at scale.
• Work alongside senior stakeholders in a business investing heavily in customer excellence.
• Gain exposure to advanced analytics, segmentation, CRM, commercial optimisation and personalised customer engagement.
• Competitive package of SAR 40,000-70,000 per month, depending on experience.

What we're looking for

• 10+ years of relevant experience.
• Strong analytical thinking and stakeholder management skills.
• Experience in Banking, Financial Services, Telecoms, Retail, Loyalty, or another customer-focused industry.
• Proven ability to deliver in fast-paced transformation environments.

Location: Riyadh, Saudi Arabia (full-time onsite).

Contract: Initial 12-month contract with potential extension.

If your background includes Customer Value Management, CRM, Customer Analytics, Data Science, Loyalty, Retention, Commercial Optimisation or Growth Strategy, we'd love to have a confidential conversation.