Customer Invoicing Executive (F&B and FMCG experienced)

Job description

Responding to Inquiries: Addressing customer questions via phone, email, or chat.

Resolving Issues: Handling complaints and providing solutions to customer problems.

Product Knowledge: Understanding products and services to assist customers effectively. (F&B , FMCG UAE Experience is a must)

Order Processing: Managing customer orders, returns, and exchanges.

Documentation: Keeping records of customer interactions and feedback.

Collaborating: Working with other departments to resolve customer issues.

Maintaining Professionalism: Ensuring a positive customer experience through patience, empathy, and clear communication.

Excellent communication skills in English

ERP knowledge will be an added advantage

Education-

Bachelors / Masters in any field.

Skills Required-

Communication Skills: Excellent verbal and written communication.

Problem-Solving: Ability to think critically and find solutions.

Empathy: Understanding and addressing customer needs and emotions.

Time Management: Efficiently managing time and multitasking.

Technical Skills: Familiarity with customer service software and tools.

Language – fluent in English, Hindi will be an added advantage.

UAE Driving license preferred.

Good hold on MS office, if have Oracle NetSuite will be preferred.

Salary: AED 5,000.00 – AED 6,500.00 per month

Location: Dubai World Central, Dubai South.

Language:

• English (Preferred)

License/Certification:

• UAE Driving license (optional)

Job Type: Full-time

Pay: AED5,000.00 - AED6,500.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• ERP experience, Oracle NetSuite

Education:

• Bachelor's (Required)

Experience:

• food & Beverage Customer Service: 3 years (Required)
• UAE: 2 years (Required)

Language:

• English (Required)